Billing & Subscriptions
Learn how to manage your DevLyTicks subscription, update payment methods, view billing history, and understand our pricing plans.
- 5 repositories
- Up to 5 team members
- 30 days of history
- Basic DORA metrics
- No alerts
- 25 repositories
- Up to 25 team members
- 365 days of history
- Smart alerts
- Scheduled reports
- PDF reports
- Unlimited repositories
- Unlimited members
- Unlimited history
- SSO/SAML
- API access
- Dedicated support
Paid plans include a 14-day free trial. No credit card required to start.
View Your Current Plan
- Click on your profile picture (top right)
- Select "Billing & Subscription"
- View your current plan, usage, and next billing date at the top of the page
- • Current plan name and price
- • Billing cycle (monthly/annual)
- • Next billing date
- • Current usage vs. limits
- • Days remaining in trial (if applicable)
Upgrade to a Higher Plan
- Go to Settings → Billing
- Click "Upgrade Plan" or "Change Plan"
- Select the plan you want to upgrade to
- Confirm billing details
- Click "Confirm Upgrade"
Downgrade to a Lower Plan
- Go to Settings → Billing
- Click "Change Plan"
- Select the plan you want to downgrade to
- Review features you'll lose
- Confirm downgrade
Cancel Your Subscription
- Go to Settings → Billing
- Scroll to "Danger Zone"
- Click "Cancel Subscription"
- Select a reason (optional but helps us improve)
- Confirm cancellation
- • You keep access until the end of your billing period
- • No further charges will be made
- • Your data becomes read-only after 30 days
- • Data is archived after 90 days (recoverable upon request)
- • You can reactivate anytime within 90 days
Add a Payment Method
- Go to Settings → Billing
- Navigate to "Payment Methods" section
- Click "Add Payment Method"
- Enter card details (processed securely by Stripe)
- Click "Save Card"
- • Credit cards (Visa, Mastercard, American Express)
- • Debit cards
- • ACH Direct Debit (US only, Enterprise)
- • Wire transfer (Enterprise only, annual billing)
Update Your Default Payment Method
- Go to Settings → Billing → Payment Methods
- Click "Set as Default" next to the card you want to use
- Or click "Remove" to delete old cards
The default payment method will be charged for all future invoices.
What Happens if Payment Fails?
If a payment fails, we'll automatically retry 3 times over 7 days:
- • Day 1: First retry + email notification
- • Day 3: Second retry + warning email
- • Day 7: Final retry + urgent email
- • Day 8+: Account suspended (read-only access)
Update your payment method anytime to reactivate immediately.
View Past Invoices
- Go to Settings → Billing
- Scroll to "Billing History" section
- See all past invoices with dates, amounts, and status
- • Invoice number and date
- • Plan and billing period
- • Amount charged (with taxes)
- • Payment method used
- • Status (Paid, Pending, Failed)
Download Invoices
- In Billing History, find the invoice you need
- Click the "Download PDF" button
- Save to your computer for expense reports or accounting
Invoices are also automatically emailed to your billing email address.
Update Billing Information
- Go to Settings → Billing → Billing Information
- Click "Edit"
- Update company name, address, VAT/Tax ID
- Click "Save Changes"
Track your usage against your plan limits in real-time:
Example values for illustration only. Your current usage is shown in Billing Settings.
Approaching a limit? Consider upgrading to avoid service interruption.
Do you offer annual billing?
Yes! Save 20% with annual billing. Switch to annual in Settings → Billing → Change Billing Cycle.
Can I get a refund?
We offer a 14-day money-back guarantee. Contact support within 14 days of your first charge for a full refund.
Do you offer discounts?
Yes! 50% discount for non-profits, educational institutions, and open-source projects. Contact [email protected] with proof.
What currency do you charge in?
All prices are in EUR. Your bank may apply currency conversion fees.
< 4 hours (business days)
Secure Payments
Payment processing by Stripe. PCI-DSS compliant. Your card details are never stored on our servers.