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Beginner • 15 min read

Billing & Subscriptions

Learn how to manage your DevLyTicks subscription, update payment methods, view billing history, and understand our pricing plans.

DevLyTicks Pricing Plans
Free
$0
per month
  • 5 repositories
  • 2 team members
  • 3 months history
  • Basic DORA metrics
  • No alerts
POPULAR
Pro
$49
per month
  • 25 repositories
  • Unlimited members
  • 1 year history
  • Smart alerts
  • Custom metrics
  • PDF reports
Enterprise
Custom
contact sales
  • Unlimited repos
  • Unlimited members
  • Unlimited history
  • SSO/SAML
  • API access
  • Dedicated support

All plans include 14-day free trial. No credit card required to start.

Managing Your Subscription

View Your Current Plan

  1. Click on your profile picture (top right)
  2. Select "Billing & Subscription"
  3. View your current plan, usage, and next billing date at the top of the page
What you'll see:
  • • Current plan name and price
  • • Billing cycle (monthly/annual)
  • • Next billing date
  • • Current usage vs. limits
  • • Days remaining in trial (if applicable)

Upgrade to a Higher Plan

  1. Go to Settings → Billing
  2. Click "Upgrade Plan" or "Change Plan"
  3. Select the plan you want to upgrade to
  4. Confirm billing details
  5. Click "Confirm Upgrade"
💡 Pro-rated billing: When you upgrade mid-cycle, you'll only pay the difference for the remaining time in your billing period. Your new features are available immediately.

Downgrade to a Lower Plan

  1. Go to Settings → Billing
  2. Click "Change Plan"
  3. Select the plan you want to downgrade to
  4. Review features you'll lose
  5. Confirm downgrade
⚠️ Important: Downgrades take effect at the end of your current billing period. You keep all features until then. If you exceed the new plan's limits (repositories, members), you'll need to remove excess items first.

Cancel Your Subscription

  1. Go to Settings → Billing
  2. Scroll to "Danger Zone"
  3. Click "Cancel Subscription"
  4. Select a reason (optional but helps us improve)
  5. Confirm cancellation
What happens after cancellation:
  • • You keep access until the end of your billing period
  • • No further charges will be made
  • • Your data becomes read-only after 30 days
  • • Data is archived after 90 days (recoverable upon request)
  • • You can reactivate anytime within 90 days
Payment Methods

Add a Payment Method

  1. Go to Settings → Billing
  2. Navigate to "Payment Methods" section
  3. Click "Add Payment Method"
  4. Enter card details (processed securely by Stripe)
  5. Click "Save Card"
Accepted payment methods:
  • • Credit cards (Visa, Mastercard, American Express)
  • • Debit cards
  • • ACH Direct Debit (US only, Enterprise)
  • • Wire transfer (Enterprise only, annual billing)

Update Your Default Payment Method

  1. Go to Settings → Billing → Payment Methods
  2. Click "Set as Default" next to the card you want to use
  3. Or click "Remove" to delete old cards

The default payment method will be charged for all future invoices.

What Happens if Payment Fails?

If a payment fails, we'll automatically retry 3 times over 7 days:

  • • Day 1: First retry + email notification
  • • Day 3: Second retry + warning email
  • • Day 7: Final retry + urgent email
  • • Day 8+: Account suspended (read-only access)

Update your payment method anytime to reactivate immediately.

Billing History & Invoices

View Past Invoices

  1. Go to Settings → Billing
  2. Scroll to "Billing History" section
  3. See all past invoices with dates, amounts, and status
Invoice details include:
  • • Invoice number and date
  • • Plan and billing period
  • • Amount charged (with taxes)
  • • Payment method used
  • • Status (Paid, Pending, Failed)

Download Invoices

  1. In Billing History, find the invoice you need
  2. Click the "Download PDF" button
  3. Save to your computer for expense reports or accounting

Invoices are also automatically emailed to your billing email address.

Update Billing Information

  1. Go to Settings → Billing → Billing Information
  2. Click "Edit"
  3. Update company name, address, VAT/Tax ID
  4. Click "Save Changes"
💡 For EU customers: Add your VAT number to have VAT removed from invoices (reverse charge mechanism).
Usage & Limits

Track your usage against your plan limits in real-time:

Repositories12 / 25
Team Members8 / unlimited
API Requests3,245 / 10,000

Approaching a limit? Consider upgrading to avoid service interruption.

Billing FAQs

Do you offer annual billing?

Yes! Save 20% with annual billing. Switch to annual in Settings → Billing → Change Billing Cycle.

Can I get a refund?

We offer a 14-day money-back guarantee. Contact support within 14 days of your first charge for a full refund.

Do you offer discounts?

Yes! 50% discount for non-profits, educational institutions, and open-source projects. Contact sales@devlyticks.com with proof.

What currency do you charge in?

All prices are in USD. Your bank may apply currency conversion fees.

Need Help with Billing?
Go to Billing SettingsContact Billing Support
Quick Actions
View BillingUpgrade PlanDownload Invoices
Billing Support
Response Time

< 4 hours (business days)

Secure Payments

Payment processing by Stripe. PCI-DSS compliant. Your card details are never stored on our servers.