Beginner • Quick Reference

Troubleshooting & FAQ

Quick solutions to common issues and answers to frequently asked questions. Can't find what you're looking for? Contact our support team.

Getting Started Issues

Can't connect my source provider account

If you're having trouble connecting GitHub, GitLab, Azure DevOps, or Bitbucket to DevLyTicks:

Check provider status: For GitHub, visit githubstatus.com to ensure GitHub services are operational. For other providers, check the relevant GitLab, Azure DevOps, or Bitbucket status page.

Clear browser cache: Sometimes cached OAuth tokens cause issues. Clear your browser cache and try again

Check organization permissions: Ensure your provider organization or project has granted DevLyTicks the required repository access in your provider account settings.

Try incognito mode: Open an incognito/private window to rule out browser extension conflicts

Repository sync is taking too long

Repository synchronization time depends on size and history:

Expected sync times:

• Small repos (<100 commits): 2-5 minutes
• Medium repos (100-1,000 commits): 5-15 minutes
• Large repos (1,000-10,000 commits): 15-45 minutes
• Very large repos (>10,000 commits): 45min-2 hours

If sync is stuck:

Check repository status page for errors
Look for API rate limit messages (resets hourly)
Try manual re-sync after 5 minutes
Contact support if stuck > 1 hour

I don't see all my repositories

If some repositories are missing from your list:

Re-authorize the provider: Go to Settings → Integrations, select the connected provider, then re-authorize or reconnect it to refresh the repository list

Check organization access: Organization admins must grant DevLyTicks access to private repos

Verify your provider permissions: You need at least read access to a repository to analyze it

Metrics & Data Issues

My DORA metrics show "No data"

DORA metrics require specific configurations:

Deployment Frequency:

• Configure deployment detection in Settings → DORA Metrics
• Use GitHub Releases, tags (v*), or webhook integration
• Need at least 1 deployment in last 30 days

Change Failure Rate:

• Label incidents with incident or hotfix
• Tag PRs that are rollbacks or emergency fixes

See our guide: DORA Metrics Setup →

Contributor stats seem incorrect

Several factors can affect contributor statistics:

Email matching: DevLyTicks matches contributors by email. Ensure your team members use the same email in Git and DevLyTicks

Historical data: Initial sync only includes last 90 days. Upgrade to Pro for full history

Bot commits: Commits from bots (dependabot, renovate) are filtered out. You can disable this in Settings

Manual refresh: Try clicking "Sync Now" on the repository to refresh contributor data

Test coverage shows 0% but we have tests

Test coverage requires specific configuration:

Coverage reports: DevLyTicks reads coverage from CI/CD artifacts. Configure your CI to upload coverage reports

Supported formats: lcov, cobertura, JaCoCo, clover

GitHub Actions example:

- uses: codecov/codecov-action@v3
  with:
    file: ./coverage/lcov.info

Integration Issues

Slack notifications not working

If you're not receiving Slack notifications:

Check connection: Go to Settings → Integrations → Slack and verify status is "Connected"

Verify channel: Ensure DevLyTicks bot is invited to the target channel

Test notification: Click "Send Test Alert" in Slack settings to verify

Re-authorize: If still not working, disconnect and reconnect Slack integration

Webhook returns 401 Unauthorized

Webhook authentication issues:

Check secret: Verify webhook secret in Settings matches your endpoint configuration

Signature validation: DevLyTicks signs webhooks with HMAC-SHA256. Ensure correct validation

Check headers: Ensure X-DevLyTicks-Signature header is validated

Performance Issues

Dashboard is loading slowly

If your dashboard takes a long time to load:

Reduce date range: Loading 1 year of data is slower than 30 days. Start with shorter periods

Filter repositories: Analyzing 50 repos at once is resource-intensive. Focus on specific repos

Browser cache: Clear browser cache and reload. DevLyTicks caches data for faster subsequent loads

Check network: Slow internet connection affects load times. Try a different network

API rate limit exceeded

If you see "API rate limit exceeded" errors:

GitHub rate limits: GitHub API has rate limits (5,000 requests/hour authenticated). DevLyTicks respects these

Wait and retry: Rate limits reset every hour. Wait 10-15 minutes and try syncing again

Premium limits: Upgrade to Pro or Enterprise for higher rate limits and priority queue

Frequently Asked Questions

How much data history do you store?

Free: 30 days
Pro: 365 days
Enterprise: Unlimited

Can I analyze private repositories?

Yes! DevLyTicks supports both public and private repositories. Your data is encrypted and secure. We never access your source code, only metadata (commits, PRs, issues).

How often does data sync?

Automatic sync: Every 15 minutes for new commits/PRs
Metrics calculation: Every 30 minutes
Manual sync: Available anytime via "Sync Now" button

Can I export my data?

Yes! Export to CSV, JSON, or PDF from any view. API access available on Pro and Enterprise plans for automated exports.

Do you support GitLab or Bitbucket?

Yes. DevLyTicks supports connected source provider accounts for GitHub, GitLab, Azure DevOps, and Bitbucket repository discovery and tracking. GitHub, GitLab, Azure DevOps, and Bitbucket feed historical repository activity, while AWS CodeBuild discovery supports build project mapping for tracked repositories. Contact us if you need help with a provider-specific setup.

Is there a mobile app?

DevLyTicks is web-based and fully responsive. Access it from any device via your browser at app.devlyticks.com. Mobile apps (iOS/Android) are planned for 2026 Q4.

Can contributors see everyone's metrics?

You control visibility via Settings → Permissions:
• Public: Everyone sees all metrics
• Team: Contributors see team averages, not individuals
• Private: Only admins see detailed contributor metrics

What happens if I cancel my subscription?

Your data remains accessible (read-only) for 30 days. After 30 days, data is archived and accessible for 90 more days upon request. You can export all data before canceling.

Still Need Help?

Can't find the answer you're looking for? Our support team is here to help!

Email Support Browse Help Center

Average response time: <2 hours (business days)

Quick Links

Quick Start Guide →DORA Metrics Setup →Configure Alerts →API Documentation →

System Status

All Systems

Operational

Check real-time status: status.devlyticks.com

Contact Support

[email protected]

Help Center

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Hours

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